Reservationist / Receptionist Position

The Greenroom Salon is looking for a Salon Reservationist/Receptionist to act as the first point of contact for clients who visit our salon or contact us to learn about our beauty services. Salon Reservationist/Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email, or in-person, and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost the salon’s reputation by building friendly, trusting relationships with clients.

Responsibilities

Warmly greet clients, walk them to the proper beauty station and inform the assigned stylist of their arrival
Book and confirm appointments via phone and email
Process transactions (cash and credit cards) and issue receipts
Offer beverages and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services, and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate
Update client records with contact and billing details, appointments and services offered

Requirements

Proven work experience as a Salon Receptionist (or similar role)
Hands-on experiences with office equipment, like printers and POS systems
Familiarity with processing transactions
Excellent communication abilities (verbal, phone, and email) with a customer service attitude
Solid organization and record-keeping skills
An ability to remain calm under stressful circumstances
Professionalism at all times
Ability to work flexible schedules, including Saturdays

RESERVATIONS